Frequently Asked Questions

Shipping & Delivery

We’re happy to offer fast and reliable shipping for all orders.

Processing Time
Orders are processed within 1 business day (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking information.

Free Shipping
We offer free standard shipping on all orders over $100. Standard shipping typically arrives within 3–4 business days.

Shipping Rates for Orders Under $100
For orders under $100, shipping rates are calculated at checkout. We offer the following USPS options:

  • USPS Ground Advantage (economical, delivery in 3–5 business days)
  • USPS Priority Mail (faster, delivery in 2–3 business days)
  • USPS Priority Mail Express (fastest, delivery in 1–2 business days)

Delivery Times
Delivery estimates are based on carrier timelines and may vary depending on your location. If you have any questions about your order or need assistance with shipping options, feel free to contact us using the form below.
local pick-up order

Local Pickup

If you’re in the area, we’re happy to offer free local pickup from our Brooklyn studio. Simply select the “Pickup In-Store” option at checkout, and we’ll email you as soon as your order is ready. Pickup orders are typically ready within 1 business day. Once you receive your confirmation email, you can schedule a time to collect your order at:

Charlton Designs
543 9th St (Ground Level)
Brooklyn, NY, 11215

Please email us at sarahcharltonfrank@gmail.com to arrange your pickup time.
pop-up events

Want to shop in person? Follow us on instagram @charltondesignsnyc to receive updates on pop-up events happening in NYC. 
Issues & Returns

Returns & Exchanges

We want you to love your order! If there’s an issue with your purchase, you can contact us using the form below to begin a return.

  • Returns are accepted within 30 days of purchase.
  • Items must be unused, in their original condition, and in the original packaging.
  • Return shipping costs will be deducted from your refund.

Once we receive and inspect your return, we’ll process your refund to the original payment method. If you have questions about your order or need help with a return, please don’t hesitate to reach out.

Contact us